Tapi3cc.Idl
上传用户:dzyhzl
上传日期:2019-04-29
资源大小:56270k
文件大小:18k
- //
- // Copyright (c) Microsoft Corporation. All rights reserved.
- cpp_quote("/* Copyright (c) Microsoft Corporation. All rights reserved. */")
- // callcent.idl : IDL source for tapi3 Call centre support
- //
- import "oaidl.idl";
- import "tapi3if.idl";
- typedef enum AGENT_EVENT
- {
- AE_NOT_READY,
- AE_READY,
- AE_BUSY_ACD,
- AE_BUSY_INCOMING,
- AE_BUSY_OUTGOING,
- AE_UNKNOWN,
- } AGENT_EVENT;
- typedef enum AGENT_STATE
- {
- AS_NOT_READY,
- AS_READY,
- AS_BUSY_ACD,
- AS_BUSY_INCOMING,
- AS_BUSY_OUTGOING,
- AS_UNKNOWN
- } AGENT_STATE;
- typedef enum AGENT_SESSION_EVENT
- {
- ASE_NEW_SESSION,
- ASE_NOT_READY,
- ASE_READY,
- ASE_BUSY,
- ASE_WRAPUP,
- ASE_END
- } AGENT_SESSION_EVENT;
- typedef enum AGENT_SESSION_STATE
- {
- ASST_NOT_READY,
- ASST_READY,
- ASST_BUSY_ON_CALL,
- ASST_BUSY_WRAPUP,
- ASST_SESSION_ENDED
- } AGENT_SESSION_STATE;
- typedef enum AGENTHANDLER_EVENT
- {
- AHE_NEW_AGENTHANDLER,
- AHE_AGENTHANDLER_REMOVED
- } AGENTHANDLER_EVENT;
- typedef enum ACDGROUP_EVENT
- {
- ACDGE_NEW_GROUP,
- ACDGE_GROUP_REMOVED
- } ACDGROUP_EVENT;
- typedef enum ACDQUEUE_EVENT
- {
- ACDQE_NEW_QUEUE,
- ACDQE_QUEUE_REMOVED
- } ACDQUEUE_EVENT;
- // forward definitions
- interface IEnumAgentSession;
- interface IEnumAgent;
- interface IEnumQueue;
- interface IEnumACDGroup;
- interface IEnumAgentHandler;
- interface ITAgentHandler;
- interface ITAgent;
- interface ITAgentSession;
- interface ITACDGroup;
- interface ITQueue;
- interface ITAgentEvent;
- interface ITAgentSessionEvent;
- interface ITAgentHandlerEvent;
- interface ITACDGroupEvent;
- interface ITQueueEvent;
- // ITAgent
- [
- uuid( 5770ECE5-4B27-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgent interface"),
- dual
- ]
- interface ITAgent : IDispatch
- {
- [id(1), hidden, helpstring("method EnumerateAgentSessions")]
- HRESULT EnumerateAgentSessions(
- [out, retval] IEnumAgentSession ** ppEnumAgentSession
- );
- [id(2), helpstring("method CreateSession")]
- HRESULT CreateSession(
- [in] ITACDGroup * pACDGroup,
- [in] ITAddress * pAddress,
- [out,retval] ITAgentSession ** ppAgentSession
- );
- [id(3), helpstring("method CreateSessionWithPIN")]
- HRESULT CreateSessionWithPIN(
- [in] ITACDGroup * pACDGroup,
- [in] ITAddress * pAddress,
- [in] BSTR pPIN,
- [out,retval] ITAgentSession ** ppAgentSession
- );
- [propget, id(4), helpstring("property ID")]
- HRESULT ID(
- [out, retval] BSTR * ppID
- );
- [propget, id(5), helpstring("property User")]
- HRESULT User(
- [out, retval] BSTR * ppUser
- );
- [propput, id(6), helpstring("property State")]
- HRESULT State(
- [in] AGENT_STATE AgentState
- );
- [propget, id(6), helpstring("property State")]
- HRESULT State(
- [out, retval] AGENT_STATE * pAgentState
- );
- [propput, id(7), helpstring("property MeasurementPeriod")]
- HRESULT MeasurementPeriod(
- [in] long lPeriod
- );
- [propget, id(7), helpstring("property MeasurementPeriod")]
- HRESULT MeasurementPeriod(
- [out, retval] long * plPeriod
- );
- [propget, id(8), helpstring("property OverallCallRate")]
- HRESULT OverallCallRate(
- [out, retval] CURRENCY * pcyCallrate
- );
- [propget, id(9), helpstring("property NumberOfACDCalls")]
- HRESULT NumberOfACDCalls(
- [out, retval] long * plCalls
- );
- [propget, id(10), helpstring("property NumberOfIncomingCalls")]
- HRESULT NumberOfIncomingCalls(
- [out, retval] long * plCalls
- );
- [propget, id(11), helpstring("property NumberOfOutgoingCalls")]
- HRESULT NumberOfOutgoingCalls(
- [out, retval] long * plCalls
- );
- [propget, id(12), helpstring("property TotalACDTalkTime")]
- HRESULT TotalACDTalkTime(
- [out, retval] long * plTalkTime
- );
- [propget, id(13), helpstring("property TotalACDCallTime")]
- HRESULT TotalACDCallTime(
- [out, retval] long * plCallTime
- );
- [propget, id(14), helpstring("property TotalWrapUpTime")]
- HRESULT TotalWrapUpTime(
- [out, retval] long * plWrapUpTime
- );
- [propget, id(15), helpstring("property AgentSessions")]
- HRESULT AgentSessions(
- [out, retval] VARIANT * pVariant
- );
-
- }
- // ITAgentSession
- [
- uuid( 5AFC3147-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentSession interface"),
- dual
- ]
- interface ITAgentSession : IDispatch
- {
- [propget, id(1), helpstring("property Agent")]
- HRESULT Agent(
- [out, retval] ITAgent ** ppAgent
- );
- [propget, id(2), helpstring("property Address")]
- HRESULT Address(
- [out, retval] ITAddress ** ppAddress
- );
- [propget, id(3), helpstring("property ACDGroup")]
- HRESULT ACDGroup(
- [out, retval] ITACDGroup ** ppACDGroup
- );
-
- [propput, id(4), helpstring("property State")]
- HRESULT State(
- [in] AGENT_SESSION_STATE SessionState
- );
- [propget, id(4), helpstring("property State")]
- HRESULT State(
- [out, retval] AGENT_SESSION_STATE * pSessionState
- );
- [propget, id(5), helpstring("property SessionStartTime")]
- HRESULT SessionStartTime(
- [out, retval] DATE * pdateSessionStart
- );
- [propget, id(6), helpstring("property SessionDuration")]
- HRESULT SessionDuration(
- [out, retval] long * plDuration
- );
- [propget, id(7), helpstring("property NumberOfCalls")]
- HRESULT NumberOfCalls(
- [out, retval] long * plCalls
- );
- [propget, id(8), helpstring("property TotalTalkTime")]
- HRESULT TotalTalkTime(
- [out, retval] long * plTalkTime
- );
- [propget, id(9), helpstring("property AverageTalkTime")]
- HRESULT AverageTalkTime(
- [out, retval] long * plTalkTime
- );
- [propget, id(10), helpstring("property TotalCallTime")]
- HRESULT TotalCallTime(
- [out, retval] long * plCallTime
- );
- [propget, id(11), helpstring("property AverageCallTime")]
- HRESULT AverageCallTime(
- [out, retval] long * plCallTime
- );
- [propget, id(12), helpstring("property TotalWrapUpTime")]
- HRESULT TotalWrapUpTime(
- [out, retval] long * plWrapUpTime
- );
- [propget, id(13), helpstring("property AverageWrapUpTime")]
- HRESULT AverageWrapUpTime(
- [out, retval] long * plWrapUpTime
- );
- [propget, id(14), helpstring("property ACDCallRate")]
- HRESULT ACDCallRate(
- [out, retval] CURRENCY * pcyCallrate
- );
- [propget, id(15), helpstring("property LongestTimeToAnswer")]
- HRESULT LongestTimeToAnswer(
- [out, retval] long * plAnswerTime
- );
- [propget, id(16), helpstring("property AverageTimeToAnswer")]
- HRESULT AverageTimeToAnswer(
- [out, retval] long * plAnswerTime
- );
- }
- // ITACDGroup
- [
- uuid( 5AFC3148-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITACDGroup interface"),
- dual
- ]
- interface ITACDGroup : IDispatch
- {
- [propget, id(1), helpstring("property Name")]
- HRESULT Name(
- [out, retval] BSTR * ppName
- );
- [id(2), hidden, helpstring("method EnumerateQueues")]
- HRESULT EnumerateQueues(
- [out, retval] IEnumQueue ** ppEnumQueue
- );
- [propget, id(3), helpstring("property Queues")]
- HRESULT Queues(
- [out, retval] VARIANT * pVariant
- );
- }
- /*
- // ITGroupSupervisor
- [
- uuid( 587E8C24-9802-11d1-A0A4-00805FC147D3 ),
- helpstring("TAPI 3.0 ITGroupSupervisor interface"),
- dual
- ]
- interface ITGroupSupervisor : IDispatch
- {
- [id(1), hidden, helpstring("method EnumerateAgentSessions")]
- HRESULT EnumerateAgentSessions(
- [out, retval] IEnumAgentSession ** ppEnumAgentSession
- );
- [id(2), hidden, helpstring("method EnumerateAgents")]
- HRESULT EnumerateAgents(
- [out, retval] IEnumAgent ** ppEnumAgent
- );
-
- [id(3), helpstring("method RegisterAgentSessionEvents")]
- HRESULT RegisterAgentSessionEvents(
- [in] VARIANT_BOOL bNotify
- );
- }
- */
- // ITQueue
- [
- uuid( 5AFC3149-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITQueue interface"),
- dual
- ]
- interface ITQueue : IDispatch
- {
-
- [propput, id(1), helpstring("property MeasurementPeriod")]
- HRESULT MeasurementPeriod(
- [in] long lPeriod
- );
- [propget, id(1), helpstring("property MeasurementPeriod")]
- HRESULT MeasurementPeriod(
- [out, retval] long * plPeriod
- );
- [propget, id(2), helpstring("property TotalCallsQueued")]
- HRESULT TotalCallsQueued(
- [out, retval] long * plCalls
- );
- [propget, id(3), helpstring("property CurrentCallsQueued")]
- HRESULT CurrentCallsQueued(
- [out, retval] long * plCalls
- );
-
- [propget, id(4), helpstring("property TotalCallsAbandoned")]
- HRESULT TotalCallsAbandoned(
- [out, retval] long * plCalls
- );
- [propget, id(5), helpstring("property TotalCallsFlowedIn")]
- HRESULT TotalCallsFlowedIn(
- [out, retval] long * plCalls
- );
- [propget, id(6), helpstring("property TotalCallsFlowedOut")]
- HRESULT TotalCallsFlowedOut(
- [out, retval] long * plCalls
- );
- [propget, id(7), helpstring("property LongestEverWaitTime")]
- HRESULT LongestEverWaitTime(
- [out, retval] long * plWaitTime
- );
- [propget, id(8), helpstring("property CurrentLongestWaitTime")]
- HRESULT CurrentLongestWaitTime(
- [out, retval] long * plWaitTime
- );
- [propget, id(9), helpstring("property AverageWaitTime")]
- HRESULT AverageWaitTime(
- [out, retval] long * plWaitTime
- );
- [propget, id(10), helpstring("property FinalDisposition")]
- HRESULT FinalDisposition(
- [out, retval] long * plCalls
- );
- [propget, id(11), helpstring("property Name")]
- HRESULT Name(
- [out, retval] BSTR * ppName
- );
- }
- // ITAgentEvent;
- [
- uuid( 5AFC314A-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentEvent interface"),
- dual
- ]
- interface ITAgentEvent : IDispatch
- {
- [propget, id(1), helpstring("property Agent")]
- HRESULT Agent(
- [out, retval] ITAgent ** ppAgent
- );
- [propget, id(2), helpstring("property Event")]
- HRESULT Event(
- [out, retval] AGENT_EVENT * pEvent
- );
- }
- // ITAgentSessionEvent;
- [
- uuid( 5AFC314B-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentSessionEvent interface"),
- dual
- ]
- interface ITAgentSessionEvent : IDispatch
- {
- [propget, id(1), helpstring("property Session")]
- HRESULT Session(
- [out, retval] ITAgentSession ** ppSession
- );
- [propget, id(2), helpstring("property Event")]
- HRESULT Event(
- [out, retval] AGENT_SESSION_EVENT * pEvent
- );
- }
- // ITACDGroupEvent;
- [
- uuid( 297F3032-BD11-11d1-A0A7-00805FC147D3 ),
- helpstring("TAPI 3.0 ITACDGroupEvent interface"),
- dual
- ]
- interface ITACDGroupEvent : IDispatch
- {
- [propget, id(1), helpstring("property Group")]
- HRESULT Group(
- [out, retval] ITACDGroup ** ppGroup
- );
- [propget, id(2), helpstring("property Event")]
- HRESULT Event(
- [out, retval] ACDGROUP_EVENT * pEvent
- );
- }
- // ITQueueEvent;
- [
- uuid( 297F3033-BD11-11d1-A0A7-00805FC147D3 ),
- helpstring("TAPI 3.0 ITQueueEvent interface"),
- dual
- ]
- interface ITQueueEvent : IDispatch
- {
- [propget, id(1), helpstring("property Queue")]
- HRESULT Queue(
- [out, retval] ITQueue ** ppQueue
- );
- [propget, id(2), helpstring("property Event")]
- HRESULT Event(
- [out, retval] ACDQUEUE_EVENT * pEvent
- );
- }
- // ITAgentHandlerEvent;
- [
- uuid( 297F3034-BD11-11d1-A0A7-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentHandlerEvent interface"),
- dual
- ]
- interface ITAgentHandlerEvent : IDispatch
- {
- [propget, id(1), helpstring("property AgentHandler")]
- HRESULT AgentHandler(
- [out, retval] ITAgentHandler ** ppAgentHandler
- );
- [propget, id(2), helpstring("property Event")]
- HRESULT Event(
- [out, retval] AGENTHANDLER_EVENT * pEvent
- );
- }
- // ITTAPICallCenter
- [
- uuid( 5AFC3154-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 ITTAPICallCenter interface"),
- dual
- ]
- interface ITTAPICallCenter : IDispatch
- {
- [id(IDISPTAPICALLCENTER | 1), hidden, helpstring("method EnumerateAgentHandlers")]
- HRESULT EnumerateAgentHandlers(
- [out, retval] IEnumAgentHandler ** ppEnumHandler
- );
- [propget, id(IDISPTAPICALLCENTER | 2), helpstring("property AgentHandlers")]
- HRESULT AgentHandlers(
- [out, retval] VARIANT * pVariant
- );
- }
- // ITAgentHandler
- [
- uuid( 587E8C22-9802-11d1-A0A4-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentHandler interface"),
- dual
- ]
- interface ITAgentHandler : IDispatch
- {
- [propget, id(1), helpstring("property Name")]
- HRESULT Name(
- [out, retval] BSTR * ppName
- );
-
- [id(2), helpstring("property CreateAgent")]
- HRESULT CreateAgent(
- [out, retval] ITAgent ** ppAgent
- );
- [id(3), helpstring("property CreateAgentWithID")]
- HRESULT CreateAgentWithID(
- [in] BSTR pID,
- [in] BSTR pPIN,
- [out, retval] ITAgent ** ppAgent
- );
- [id(4), hidden, helpstring("method EnumerateACDGroups")]
- HRESULT EnumerateACDGroups(
- [out, retval] IEnumACDGroup** ppEnumACDGroup
- );
- [id(5), hidden, helpstring("method EnumerateUsableAddresses")]
- HRESULT EnumerateUsableAddresses(
- [out, retval] IEnumAddress ** ppEnumAddress
- );
- [propget, id(6), helpstring("property ACDGroups")]
- HRESULT ACDGroups(
- [out, retval] VARIANT * pVariant
- );
- [propget, id(7), helpstring("property UsableAddresses")]
- HRESULT UsableAddresses(
- [out, retval] VARIANT * pVariant
- );
- }
- /*
- // ITAgentSupervisor
- [
- uuid( 587E8C26-9802-11d1-A0A4-00805FC147D3 ),
- helpstring("TAPI 3.0 ITAgentSupervisor interface"),
- dual
- ]
- interface ITAgentSupervisor : IDispatch
- {
- [id(1), hidden, helpstring("method EnumerateQueues")]
- HRESULT EnumerateQueues(
- [out, retval] IEnumQueue ** ppEnumQueue
- );
- [id(2), hidden, helpstring("method EnumerateAgents")]
- HRESULT EnumerateAgents(
- [out, retval] IEnumAgent ** ppEnumAgent
- );
- }
- */
- // IEnumAgent
- [
- uuid( 5AFC314D-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 IEnumAgent interface"),
- hidden,
- pointer_default(unique)
- ]
-
- interface IEnumAgent : IUnknown
- {
- HRESULT Next(
- [in] ULONG celt,
- [out] ITAgent ** ppElements,
- [out] ULONG * pceltFetched
- );
- HRESULT Reset( void );
- HRESULT Skip (
- [in] ULONG celt
- );
- HRESULT Clone (
- [out, retval] IEnumAgent ** ppEnum
- );
- }
- // IEnumAgentSession
- [
- uuid( 5AFC314E-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 IEnumAgentSession interface"),
- hidden,
- pointer_default(unique)
- ]
-
- interface IEnumAgentSession : IUnknown
- {
- HRESULT Next(
- [in] ULONG celt,
- [out] ITAgentSession ** ppElements,
- [out] ULONG * pceltFetched
- );
- HRESULT Reset( void );
- HRESULT Skip (
- [in] ULONG celt
- );
- HRESULT Clone (
- [out, retval] IEnumAgentSession ** ppEnum
- );
- }
- // IEnumQueue;
- [
- uuid( 5AFC3158-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 IEnumQueue interface"),
- hidden,
- pointer_default(unique)
- ]
-
- interface IEnumQueue : IUnknown
- {
- HRESULT Next(
- [in] ULONG celt,
- [out] ITQueue ** ppElements,
- [out] ULONG * pceltFetched
- );
- HRESULT Reset( void );
- HRESULT Skip (
- [in] ULONG celt
- );
- HRESULT Clone (
- [out, retval] IEnumQueue ** ppEnum
- );
- }
- // IEnumACDGroup
- [
- uuid( 5AFC3157-4BCC-11d1-BF80-00805FC147D3 ),
- helpstring("TAPI 3.0 IEnumACDGroup interface"),
- hidden,
- pointer_default(unique)
- ]
-
- interface IEnumACDGroup : IUnknown
- {
- HRESULT Next(
- [in] ULONG celt,
- [out] ITACDGroup ** ppElements,
- [out] ULONG * pceltFetched
- );
- HRESULT Reset( void );
- HRESULT Skip (
- [in] ULONG celt
- );
-
- HRESULT Clone (
- [out, retval] IEnumACDGroup ** ppEnum
- );
- }
- // IEnumAgentHandler
- [
- uuid( 587E8C28-9802-11d1-A0A4-00805FC147D3 ),
- helpstring("TAPI 3.0 IEnumAgentHandler interface"),
- hidden,
- pointer_default(unique)
- ]
-
- interface IEnumAgentHandler : IUnknown
- {
- HRESULT Next(
- [in] ULONG celt,
- [out] ITAgentHandler ** ppElements,
- [out] ULONG * pceltFetched
- );
- HRESULT Reset( void );
- HRESULT Skip (
- [in] ULONG celt
- );
- HRESULT Clone (
- [out, retval] IEnumAgentHandler ** ppEnum
- );
- }