INSTALL.TXT
上传用户:gzy2002
上传日期:2010-02-11
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文件大小:3k
- ===============================================================================
- WELCOME TO DESKPRO
- ===============================================================================
- Thank you for downloading DeskPRO. This document is a guide to explan how
- to proceed.
- TABLE OF CONTENTS:
- ------------------
- Chapter 1. Preparations and Uploading Files
- Chapter 2. Installing the Web Interface
- Chapter 3. Basic Configuration
- Chapter 4. Installing the Email Gateway
- Chapter 5. Admin Guide
- 1. PREPARATIONS AND UPLOADING FILES
- -----------------------------------
- After downloading the DeskPRO zip archive from the Members Area,
- unpack the files in it to your computer, ensuring that you maintain
- the directory structure.
- Find the file config_new.php file located in the /includes folder and
- rename it to config.php. After renaming the file, open it using a plain
- text editor (such as Notepad). This file contains the configuration
- values for your MySQL database. You should set these values as
- appropriate.
- To change the value of a setting, edit the value that is between the
- set of single quotes (i.e: 'value'). Do not remove the single quotes
- that surround the value or the file will not be functional.
- You should now log in to your website via FTP and upload your files.
- 2. INSTALLING THE WEB INTERFACE
- -----------------------------------
- You should now navigate to http://pathtofiles.com/install/. This will
- run the configuration system. You should follow all these steps.
- 3. BASIC CONFIGURATION
- -----------------------------------
- You should now run the basic config system that you will see when you
- log into the admin interface. This will set DeskPRO up for your server
- 4. INSTALLING THE EMAIL GATEWAY
- -----------------------------------
- 1) Edit email/mail_config.php to specify PIPE or POP3 mail collection.
- 2) chmod 0755 user.php, tech.php, return.php, techemail.php (on Windows, make sure the files are
- executable)
- 3) Set up mail retrieval.
- Setting up PIPE mail retrieval:
- i) Make sure the path to the PHP binary shown at the top of user.php,
- tech.php, and return.php is correct
- ii) Set up e-mail addresses you want to be handled by DeskPRO to be
- forwarded to user.php. How you do this depends upon your MTA.
- Instructions for popular MTA can be found inside the Administration Guide.
- iii) Create an address for technicians to reply to tickets with
- (techreply@domain.com for example) and forward these mails to tech.php.
- iv) Create an address for bounced mail to be sent to (return@domain.com for example)
- and forward these mails to return.php
- iv) Set up gateway accounts in the Administration Interface
- Setting up POP3 mail retrieval:
- i) Add your POP3 accounts in the Administration Interface
- ii) If the command-line version of PHP is available on your system, run
- user.php, return.php, and tech.php via cron or a scheduled task
- periodically (every minute recommended)
- iii) If using PHP as an Apache module, use a cron script or scheduled task
- to have a browser (or web crawler) run each file periodically (every
- five minute recommended)
- 5. ADMIN GUIDE
- -----------------------------------
- The full admin guide with detailed instructions can be downloaded from
- http://www.deskpro.com/products/deskpro/manuals/