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An_Introductory_Overview_of_ITIL_V3
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上传日期：2024-11-22
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资源说明：This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. Whilst this guide provides an overview, full details can be found in the actual ITIL publications themselves. This guide describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL:
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