English
资源说明：Live Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.
Live helper chat
==============
It's an open-source powered application, which brings simplicity and usability in one place. With live helper chat you can bring live support on your site for free. http://livehelperchat.com.
[](https://apps.apple.com/us/app/id1530399116) [](https://play.google.com/store/apps/details?id=com.livehelperchat.chat) [](https://marketplace.digitalocean.com/apps/live-helper-chat/?refcode=09c74421e3c2&utm_campaign=Referral_Invite&utm_medium=Referral_Program&utm_source=CopyPaste)
[](https://codemagic.io/apps/5f50c50be2db272d7690ae45/5f50c50be2db272d7690ae44/latest_build)
## Need help?
* Documentation - https://doc.livehelperchat.com
* Forum - https://forum.livehelperchat.com/
* Chat (Discord) https://discord.gg/YsZXQVh
* [Laravel version of Live Helper Chat](https://github.com/LiveHelperChat/livehelperchat_laravel)
## Demo
http://livehelperchat.com/demo-12c.html
## Integrations
* [Mobile app](https://github.com/LiveHelperChat/lhc_messenger) flutter
* [Voice & Video & ScreenShare](https://doc.livehelperchat.com/docs/voice-video-screenshare) powered by [agora](https://www.agora.io/en/)
* [Rest API](https://api.livehelperchat.com)
* [Bot](https://doc.livehelperchat.com/docs/how-to-use-bot) with possibility to integrate any third party AI
* [Telegram](https://github.com/LiveHelperChat/telegram)
* [Rasa](https://doc.livehelperchat.com/docs/bot/rasa-integration)
* [Mattermost](https://github.com/LiveHelperChat/mattermost)
* [Facebook messenger](https://github.com/LiveHelperChat/fbmessenger)
* [Insult detection](https://github.com/LiveHelperChat/lhcinsult) powered by [DeepPavlov.ai](https://demo.deeppavlov.ai/#/en/insult) and [NudeNet](https://github.com/notAI-tech/NudeNet)
* [SMS, WhatsApp](https://github.com/LiveHelperChat/twilio) (Twilio based)
* [WhatsApp](https://doc.livehelperchat.com/docs/integrating/whatsapp) open-wa based.
* [Elasticsearch](https://github.com/LiveHelperChat/elasticsearch) get statistic for millions of chats in seconds
* [Node.js](https://github.com/LiveHelperChat/NodeJS-Helper)
* [Docker](https://github.com/LiveHelperChat/docker-standalone)
* [Background worker for heavy tasks](https://github.com/LiveHelperChat/lhc-php-resque) offload Rest API calls
* Integrate any [third party Rest API](https://doc.livehelperchat.com/docs/bot/rest-api)
* [Google Authentication](https://github.com/LiveHelperChat/lhcgoogleauth) login using Google account
* [2FA](https://github.com/LiveHelperChat/2fa) `Authenticator` mobile app support
* [Amazon S3](https://github.com/LiveHelperChat/amazon-s3) scale infinitely by storing app files in the cloud
* [Desktop app](https://github.com/LiveHelperChat/electron) written with electron
* [Sentiment analysis using DeepPavlov](https://github.com/LiveHelperChat/sentiment)
* [Shopify integration](https://github.com/LiveHelperChat/pluginshopify)
* [MessageBird integration](https://doc.livehelperchat.com/docs/integrating/messagebird-whatsapp/)
* [CloudTalk integration](https://doc.livehelperchat.com/docs/integrating/cloudtalk/)
* [Chat API integration](https://doc.livehelperchat.com/docs/integrating/chat-api-com/)
## Quick development guide
* After app is installed disable cache and enable debug output.
* https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
* Change the following values to
```
* debug_output => true
* templatecache => false
* templatecompile => false
* modulecompile => false
```
* To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
* `npm install && gulp`
* To compile new widget V2
* There is two apps [wrapper](https://github.com/LiveHelperChat/livehelperchat/tree/master/lhc_web/design/defaulttheme/widget/wrapper) and [widget](https://github.com/LiveHelperChat/livehelperchat/tree/master/lhc_web/design/defaulttheme/widget/react-app)
* `cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build`
* `cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie`
* Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
* `php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static`
* ORM - https://doc.livehelperchat.com/docs/development/orm
* Common classes - https://doc.livehelperchat.com/docs/development/common-classes
## Extensions
https://github.com/LiveHelperChat
## Translations contribution
https://www.transifex.com/projects/p/live-helper-chat/
## Folders structure
* Directories content:
* lhc_web - WEB application folder.
## Features
Few main features
* [Bot](https://doc.livehelperchat.com/docs/how-to-use-bot) with possibility to integrate any third party AI
* XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
* Chrome extension
* Repeatable sound notifications
* Work hours
* See what user see with screenshot feature
* Drag & Drop widgets, minimize/maximize widgets
* Multiple chats same time
* See what users are typing before they send a message
* Multiple operators
* Send delayed canned messages as it was real user typing
* Chats archive
* Priority queue
* Chats statistic generation, top chats
* Resume chat after user closed chat
* All chats in single window with tabs interface, tabs are remembered before they are closed
* Chat transcript print
* Chat transcript send by mail
* Site widget
* Page embed mode for live support script or widget mode, or standard mode.
* Multilanguage
* Chats transfering
* Departments
* Files upload
* Chat search
* Automatic transfers between departments
* Option to generate JS for different departments
* Option to prefill form fields.
* Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
* Cronjobs
* Callbacks
* Closed chat callback
* Unanswered chat callback
* Asynchronous status loading, not blocking site javascript.
* XML, JSON export module
* Option to send transcript to users e-mail
* SMTP support
* HTTPS support
* No third parties cookies dependency
* Previous users chats
* Online users tracking, including geo detection
* GEO detection using three different sources
* Option to configure start chat fields
* Sounds on pending chats and new messages
* Google chrome notifications on pending messages.
* Browser title blinking then there is pending message.
* Option to limit pro active chat invitation messages based on pending chats.
* Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
* Users blocking
* Top performance with enabled cache
* Windows, Linux and Mac native applications.
* Advanced embed code generation with numerous options of includable code.
* Template override system
* Module override system
* Support for custom extensions
* Changeable footer and header content
* Option to send messges to anonymous site visitors,
* Canned messages
* Informing then operator or user is typing.
* Option to see what user is typing before he sends a message
* Canned messages for desktop client
* Voting module
* FAQ module
* Online users map
* Pro active chat invitatio
* Remember me functionality
* Total pageviews tracking
* Total pageviews including previous visits tracking
* Visits tracking, how many times user has been on your page.
* Time spent on site
* Auto responder
* BB Code support. Links recognition. Smiles and few other hidden features :)
* First user visit tracking
* Option for customers mute sounds
* Option for operators mute messages sounds and new pending chat's sound.
* Option to monitor online operators.
* Option to have different pro active messages for different domains. This can be archieved using different identifiers.
* Dekstop client supports HTTPS
* Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
* Option for operator set online or offline mode.
* Desktop client for
* Windows
* Linux
* Mac
* Flexible permission system:
* Roles
* Groups
* Users
Forum:
http://forum.livehelperchat.com/
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